Política de envio

SHIPPING: Please allow 1-2 business days for handling. 

RETURNS You can return the goods to us within 14 days without stating reasons.

The cancellation deadline shall be 14 days from the day on which you or a third party appointed by you, have or has taken possession of the last goods.

If you have ordered more items in one order and we are not able to deliver the goods at the same time, the right of cancellation runs from the time where you or another person of your choosing has the last goods in physical possession.

How to make use of your right of cancellation
You can cancel the order by noticing us thereof. Please contact us via e-mail and let us know that you want to return:

E-mail: info@agathaporto.com

You cannot use your right of cancellation by refusing to accept the goods at delivery, or by omitting to collect it, without at the same time letting us know that you wish to return.

How to return an item: You can return it to us within 14 days of delivery for a full refund. Please follow the following steps:

  • Contact us via info@agathaporto.com
  • Please ensure that the item you’re returning is repackaged completely in original condition and that the product is packed in original packaging
  • Attach the shipping label on the package - you are accountable for the return shipment therefore we advise you to use the Track & Trace option
  • Take the package to a post office
  • Keep the Track & Trace code

Please note that the return costs are for your own account.